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Shipping & Returns Policy

At Hongkong Sourceway Co., Limited, we strive to ensure a seamless shopping experience for our customers. Below, you will find detailed information about our shipping and returns policies. Please read them carefully before making a purchase.

Shipping Policy

We offer worldwide shipping to bring our premium men’s fashion directly to your doorstep.

  1. Processing Time: Orders are typically processed within 1-3 business days (excluding weekends and holidays) after payment confirmation.
  2. Shipping Methods & Delivery Times: Delivery times vary depending on your location and the shipping method selected at checkout. Estimated delivery times are as follows:
  • Standard Shipping: 5-10 business days
  • Express Shipping: 3-7 business days
  1. Shipping Costs: Shipping fees are calculated at checkout based on destination and package weight.
  2. Order Tracking: Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your shipment.

Note: Delays may occur due to customs clearance, weather conditions, or other unforeseen circumstances. Hongkong Sourceway Co., Limited is not responsible for delays once the package is handed to the carrier.

Returns & Refunds Policy

We offer a 14-day money-back guarantee from the date of delivery for eligible items.

1. Eligibility for Returns

  • Items must be unworn, unwashed, and in their original condition with tags attached.
  • Proof of purchase (order number or receipt) is required.
  • Final sale items (e.g., clearance products) are non-refundable.

2. Return Shipping

  • Buyer is responsible for return shipping costs.
  • We recommend using a tracked shipping method, as Hongkong Sourceway Co., Limited is not liable for lost or damaged return packages.

3. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved Refunds:
  • Credit/Debit Card Payments: Refunds will be processed to the original payment method within 14 business days after approval.
  • PayPal Payments: Refunds may take at least 14 business days to process. In some regions, PayPal may require up to 30 days due to local regulations.
  • Store Credit: If preferred, refunds can be issued as store credit for immediate use.

Note: The refund processing time depends on your bank or payment provider and may take additional days to reflect in your account.

4. Return Instructions

To initiate a return, follow these steps:

  1. Contact Us: Email info@plusshort.com within 14 days of delivery with your order number and reason for return.
  2. Wait for Approval: Our team will review your request and provide a Return Authorization (RA) number if eligible.
  3. Ship Your Return: Securely pack the item(s) and include the RA number. Ship to the address provided in your return instructions.
  4. Refund Issued: Once received and inspected, your refund will be processed as outlined above.

Exchanges

We currently do not offer direct exchanges. If you need a different size or color, please return the original item for a refund and place a new order.

Damaged or Defective Items

If you receive a damaged or defective product, contact us immediately at info@plusshort.com with photos of the issue. We will arrange a replacement or refund at no extra cost.

Contact Us

For any questions regarding shipping or returns, please reach out to our customer service team at info@plusshort.com.